Delivery Information

FREE SHIPPING AREAS

We are delighted to be able to offer FREE Shipping to selected areas.  Postcodes that qualify for FREE Shipping are:

SL4, SL5, GU15, GU16, GU18, GU20, GU21, GU24, GU25, RG29.

UK Mainland Delivery Charges

                                ORDER VALUE                        DELIVERY CHARGE

                                  UP TO £1                                            95p

                                  £1 to £10                                            £1.95

                                  £10 to £40                                         £2.95

                                  £40 +                                            FREE DELIVERY

UK Mainland Express delivery for orders of all values is £9.95.

Big Bears Toy Box aim to deliver all orders with standard delivery to UK Mainland addresses within 3 – 5 working days. For urgent orders, a Mainland Express service is available and orders will be delivered within 1 – 2 working days. All orders are sent out via courier or Royal Mail. Deliveries are normally made from Monday – Friday between 9am and 5pm. Please do specify a delivery address where someone is likely to be in. This can be a work address. If your order has not arrived within these time frames, please do contact us by email so that it can be investigated. Please note that Royal Mail postal services used for small, light parcels are not trackable. Royal Mail guidelines specify that we must allow up to 15 days before a parcel can be considered as lost.

Overseas Delivery

We can deliver to UK Offshore and International destinations.  Orders to Europe cost between £4.95 – £24.95 and can between 7 – 10 working days to reach their destination.  Orders for the rest of the world cost between £15.00 – £75.00 dependent upon the size of the parcel and where it is going.  Shipping costs are shown in the shopping basket before you checkout.  You can also contact us for a delivery quotation on Tel. 01276 423320 or email us at sales@bigbearstoybox.co.uk

Cardboard Boxes, Bubblewrap and Recycling

At Big Bears Toy Box we care about the environment and we use recycled and bio-degradable packaging where possible when we ship orders. We also re-use as much cardboard and bubblewrap as possible so if your order arrives in a box that looks like it has been used before…..it probably has!  We’ve had so much positive feedback back from customers and so we will continue to do our bit as much as we can.

It is very important to us that you are happy with your purchase from Big Bears Toy Box.  If, however, something’s not right and you need to return the item to us all the information you need can be found on our RETURNS INFO page.