Returns Information

Returns and Refunds

We want you to be delighted with your order from Big Bears Toy Box.  If you are unhappy for any reason, please return your item to us within 30 days of purchase for a refund.  The return postage is paid for by the customer.  We recommend that you use recorded delivery when returning items to us.

Faulty Items

Please let us know if your item arrives damaged or is faulty and we will process a refund or replace your item at our cost.

Cancelling your Order

Please let us know as soon as possible if you have changed your mind and wish to cancel your order.  If your order has not been despatched, we can cancel your order and give you a full refund promptly and without charge.  If your goods have already been despatched, we ask that you return them to us in a saleable condition at your own cost.

Contacting Us

You can contact us at :

Big Bears Toy Box

Unit 618, 24 – 28 St Leonards Road

Windsor

Berkshire SL4 3BB

Tel. 01276 423320

For information on how we ship orders to customers, go to our DELIVERY INFORMATION page.