These are the terms and conditions that apply to all orders placed with Big Bears Toy Box, whether on the website or by telephone. Your statutory rights are not affected by these terms and conditions. When you place an order, you are accepting these terms and conditions.
We fulfil orders ourselves at Big Bears Toy Box while some are fulfilled by third parties. Gift wrapping options are given at the checkout. Shipping timings are advised on the product pages and at the checkout. For more shipping information please see the shipping page, easily accessed using the link at the bottom of every website page.
We want our customers to be completely satisfied with their purchase. Please contact the customer service team if you are dissatisfied for any reason. A no quibble return policy is operated. Returns must be made within 30 days of receipt. Unless faulty, goods must be returned in the original, undamaged packaging and be in a saleable condition. This does not include the cost of the return postage.
We are careful to describe all items on the website as closely as possible, and no responsibility can be accepted for errors or omissions. We also use quality photographs and images, many of which are supplied by the manufacturer of the item. Please be aware that due to technical limitations, occasionally colours may differ. Photographs may show lifestyle and staging items that are not included in the price of the product for sale. Please also note that wood is a natural product, and the appearance of the grain will vary from item to item.
All product prices are shown in pounds sterling and are inclusive of UK VAT at the current rate. Big Bears Toy Box reserves the right to alter prices without notice. Big Bears Toy Box reserves the right to cancel a sale should the item be priced incorrectly. Ownership of the goods passes to the customer when payment has been received.
Please contact us if you are unable to find what you are looking for. The friendly customer service team can make suggestions or advise if an item is simply out of stock and when more stock is expected.
Big Bears Toy Box use Paypal’s secure checkout. Customers who do not have a Paypal account or would prefer to make payment using a credit or debit card of their choice, can make payment by simply selecting ‘Check Out as a Guest’ when they are redirected to the Paypal checkout page. Customers can of course make payment using funds in their own Paypal account. Simply Log In to your Paypal account at the checkout. You will be redirected to Paypal’s website when making your payment, keeping the transaction information secure. We do not accept American Express.
Big Bears Toy Box also have an amazon payments checkout option. This enables customers to pay for their order using their amazon account. Simply select ‘amazon payments’ at the checkout and login to your amazon account.